At Carla’s Hempire, we strive to provide high-quality products and excellent customer service. Please review our store policies below to understand our terms and procedures.
Ordering and Payment
- All orders must be placed through our website. We do not accept phone or email orders.
- We accept major credit cards, debit cards, and other payment methods displayed at checkout.
- Orders are processed within 1-2 business days, excluding weekends and holidays.
- If there is an issue with your payment or order, we will contact you via email.
Shipping and Delivery
- Orders are shipped via the selected shipping method at checkout.
- Shipping times vary based on location and carrier but typically range from 3-7 business days.
- We do not ship to P.O. Boxes, APO/FPO addresses, or locations where hemp-derived products are restricted.
- Once shipped, tracking information will be provided via email.
Returns and Refunds
- Due to the nature of our products, we accept returns only on unopened and unused items within 14 days of delivery.
- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
- Refunds will be issued to the original payment method once the returned item is received and inspected.
Damaged or Incorrect Orders
- If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
- We will replace the item or issue a refund based on the situation.
Product Availability
- We strive to keep all products in stock, but availability is not guaranteed.
- If an item is out of stock after an order is placed, we will notify you and offer a replacement or refund.
Legal Compliance
- Customers are responsible for ensuring that hemp-derived products are legal in their jurisdiction before purchasing.
- By placing an order, you confirm that you are at least 18 years old (or 21 where required by law).
Modifications to Policy
We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page with the updated date.
Contact Us
For any questions regarding our store policies, please contact us here.